Returns & Warranty
Easy 7-day Return Policy
At Georges, we’re happy to offer you an exchange for change of mind on most of our full price and discounted products if you return the product to Georges within 7 days from the date of purchase, subject to the conditions and exclusions below.
( 1 ) Ensure that the products are as they were purchased
( 2 ) Send through the products to Georges (or bring them in)
( 3 ) We will issue a credit after inspecting the goods
Conditions and Exclusions
Subject to the Consumer Guarantees, products returned within the above time frame can be exchanged subject to the following conditions:
- Proof of purchase is accompanied with the returned product; and
- The product is unopened, unused, undamaged, unaltered and its original condition. If condition differs, we reserve the right to refuse the return or to charge a restocking fee of 30%.
Our change of mind policy doesn’t apply to the following products:
- Special ordered items; and
- Personalised items.
Online & Instore Orders
External factors can at times lead to delays in the delivery of our products and fulfillment of orders by our suppliers. This means that your products may take longer than usual to be delivered. Georges will endeavour to get your products to you as soon as possible. Requests to cancel purchases that have been processed but not delivered may incur a 10% charge. This includes cirumstances where you want to cancel the order, because you have found the product in stock with another retailer. Where Georges is no longer able to supply the item you have purchased, we will provide you with a full refund. This charge assists with Georges non refundable transcational costs, receiving and holding an unwanted product and the discount that may need to be offered to eventually sell the good. If you would like an update on your order, contact our team at [email protected]
Warranty and Faulty Products
For information on what to do if your product has a fault or issue, refer to the Georges ‘Warranties & Repairs’.
WARRANTIES AND REPAIRS
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You can choose a refund or exchange if an item has a major problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it,
- Is unsafe,
- Is significantly different from the sample or description, and/or
- It doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If the problem is not major, we will repair the item.
You can claim a remedy under the Australian Consumer Law where the goods do not meet the customer guarantee for repairs and spare parts. This remedy is generally the responsibility of the manufacturer or importer of goods to fulfill, particularly where the goods do not meet:
- Acceptable quality,
- Matching description (where the description was applied by the manufacturer/importer),
- Repairs and spare parts, and/or
- An express warranty.
Brand & Manufacturer Contact Information
In order to ensure that your product is repaired or replaced under warranty in the shortest time possible, contact the manufacturer/importer directly. Some manufacturers/importers have specific process for dealing with and handling repairs and warranty claims, for the most up to date information on these processes, refer to the manufacturer/importer’s website.
Customers are welcome to come directly to Georges to assist in progressing repairs and facilitating shipment of the goods to the manufacturer. Please note that some manufacturers cover the cost of shipment when you place a repair or warranty booking with them.
If you have purchased extended warranties, these warranties commence at the end of the standard manufacturer warranty period. During this period, all warranty claims must be brought directly to Georges for assessment and/or repair.
Warranties on Second Hand Goods
All second hand goods have been assessed by Georges for reasonable quality and function prior to being sold. All second hand goods come with a standard six (6) month warranty from the date of purchase. All second hand goods must be brought directly to Georges for assessment and repair during the allocated warranty period.